Privacy Policy cuci771 – Our Commitment to Protecting the Personal Data of Malaysian Players

01 Introduction

Cuci771 ("we", "the Platform") is committed to protecting the privacy and security of the personal information of all members using our platform in Malaysia. This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you register, log in or use any cuci771 service.

This Privacy Policy applies to all users of the cuci771 website, mobile platform, customer support services and all other interactions between you and cuci771 — including when you contact us via email or live chat.

This Privacy Policy has been prepared in accordance with Personal Data Protection Act 2010 (PDPA) Malaysia and forms part of cuci771's Terms & Conditions. By registering for or using the cuci771 platform, you agree to the collection and use of your personal information as described in this Privacy Policy.

02 Personal Data We Collect

Cuci771 collects various types of personal information depending on how you interact with our platform. In general, the data we collect can be grouped into the following categories:

Cuci771 only collects data that is strictly necessary to deliver our services. We do not collect sensitive data such as medical information, religious beliefs, or political views unless required by law or for responsible gaming purposes that you have requested yourself.

03 How We Collect Your Personal Data

Cuci771 collects your personal information through several channels:

• Account Registration: When you register a cuci771 account, you provide us directly with basic information such as your name, phone number, email address, and date of birth.
• Platform Usage: When you play, we automatically record your gaming activity, bets placed, wins and losses, and your overall usage patterns on the platform.
• Financial Transactions: When you make a deposit using Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX, the information needed to process that transaction is passed to us by the payment provider.
• Identity Verification (KYC): When identity verification is required, you may be asked to submit a copy of your MyKad or other supporting documents through the secure channel provided.
• Support Interactions: When you contact cuci771 support via live chat, email, or other channels, we record those communications for troubleshooting and quality improvement purposes.
• Cookies & Tracking Technologies: The cuci771 platform uses cookies and similar technologies to collect technical information about your device and usage patterns — explained further in Section 08.

04 How Your Personal Data is Used

Cuci771 uses the personal data you provide, as well as data we collect automatically, for the following purposes:

• Service Provision: To create and manage your account, process deposits and withdrawals in MYR, and grant you access to all games and features on the cuci771 platform.
• Identity Verification: To verify that you meet our eligibility requirements — including age verification (18 and above) and identity verification as required by law.
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, multi-account abuse, money laundering, and other security threats against the cuci771 platform and our players.
• Customer Support: To provide accurate assistance when you contact the cuci771 support team — identifying your account and resolving any reported issues.
• Platform Improvement: Aggregated data (without personal identifiers) is used to understand usage patterns, identify performance issues, and continuously improve the gaming experience at cuci771.
• Service Communications: To send important notifications related to your account — such as deposit confirmations, withdrawal notices, security alerts, and policy updates.
• Marketing Communications (With Consent): Where you have given your consent, to send you information about relevant cuci771 promotions, bonuses, new games, and exclusive offers.
• Responsible Gaming: To monitor gameplay patterns for signs of problem gambling and to reach out when necessary, in line with cuci771's commitment to responsible gaming.
• Legal Compliance: To comply with Malaysian legal obligations, including the PDPA 2010, anti-money laundering laws, and requirements from relevant regulatory authorities.

Cuci771 will not use your data for any purpose beyond those stated above without first obtaining your renewed consent.

05 Data Sharing with Third Parties

Cuci771 takes a strictly limited approach to sharing your personal data. We has never sold or rented your personal data to any third party. Data sharing only occurs in the following situations:

• Payment Service Providers: To process deposits and withdrawals, the necessary transaction information is shared with payment providers such as TNG eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX-participating banks. These providers are bound by strict data protection agreements.
• Game Providers: Usernames and betting records may be shared with gaming software providers (such as live casino providers) for the purpose of operating game sessions. These providers do not receive your full identifying information.
• Legal Authority: cuci771 may disclose required information to Malaysian authorities (such as PDRM or MACC) if mandated by a court order, warrant, or applicable law.
• Identity Verification Services: For the KYC process, identity verification information may be shared with approved third-party verification service providers, subject to strict confidentiality agreements.
• Analytics Services: Aggregated, non-personally identifiable data may be shared with analytics service providers to help us understand platform usage patterns. This data cannot be used to identify you as an individual.

06 Security Measures to Protect Your Data

Cuci771 implements multiple layers of technical and organisational security controls to protect your personal data from unauthorised access, alteration, disclosure or destruction:

• 256-bit SSL Encryption: All communications between your device and cuci771's servers are encrypted using TLS/SSL protocol with a 256-bit key length — the same security standard used by Malaysia's major banks.
• Secure Servers: Personal data and transaction information are stored on servers protected by firewalls, intrusion detection systems, and strict physical access controls.
• Restricted Access: Only cuci771 staff with a legitimate business need are permitted to access users' personal data. All access is logged and continuously monitored.
• Two-Factor Authentication: cuci771's internal systems use multi-factor authentication to prevent unauthorized access by external parties.
• Continuous Monitoring: cuci771's security team monitors our systems 24/7 to detect any suspicious activity or intrusion attempts.
• Regular Security Audits: cuci771 conducts regular security audits by independent security experts to identify and address any vulnerabilities before they can be exploited.

While cuci771 takes all reasonable steps to protect your data, no system can guarantee absolute 100% security. You also play an important role in keeping your account safe — use a strong password, never share it with anyone, and log out when you're done playing, especially on shared devices.

07 Data Retention & Deletion

Cuci771 retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable Malaysian law. Our general data retention periods are as follows:

• Active Account Data: For as long as your account remains active and you are using cuci771 services, your profile data is retained to enable the continued provision of our services.
• Financial Transaction Records: Retained for a minimum of 7 years after the transaction date, in accordance with Malaysian legal requirements on financial records and anti-money laundering.
• Support Communication Logs: Retained for 2 years after a support ticket is closed, for reference and service quality improvement purposes.
• KYC Verification Data: Retained for a minimum of 5 years after account closure or the date of the last KYC verification, whichever is later, in line with compliance requirements.
• Closed Account Data: When you close your cuci771 account, your personal data will be anonymised or deleted within 90 days, except for records that must be retained for the minimum period required by law.

Once data is no longer needed and the minimum retention period has expired, cuci771 will delete or anonymise that data in a secure and irreversible manner.

08 Cookies & Tracking Technologies

The cuci771 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit the cuci771 website.

The types of cookies we use are as follows:

• Essential Cookies (Required): Required for the platform's core functions — such as maintaining your login session, processing transactions securely, and enabling security features. These cookies cannot be disabled without affecting platform functionality.
• Performance & Analytics Cookies: Used to understand how users interact with the cuci771 platform — which pages are visited most frequently, how long sessions last, and where users encounter difficulties. This information is used in aggregated form to improve the platform.
• Functional Cookies: Saves your preferences such as language, display settings, and game selections so you don't have to reconfigure them each time you log in to cuci771.

You can control or disable cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the cuci771 platform and could prevent you from logging in or completing transactions. For more information on managing cookies, refer to the help documentation for your browser.

09 Your Rights Under PDPA 2010

As a cuci771 member in Malaysia, you have the following rights regarding your personal data under the Personal Data Protection Act 2010:

• Right of Access: You have the right to request and receive a copy of the personal data cuci771 holds about you. cuci771 will process such requests within 21 business days.
• Right to Rectification: If the personal data cuci771 holds about you is inaccurate, incomplete or out of date, you have the right to request a correction. Basic account information can be updated directly in your account settings.
• Right to Withdraw Consent: You may withdraw your consent for marketing communications at any time. Such withdrawal does not affect the validity of any processing that took place prior to the withdrawal.
• Right to Complain: If you believe cuci771 has violated your privacy rights, you have the right to file a complaint directly with cuci771 or with the Personal Data Protection Commissioner of Malaysia.
• Right to Request Restriction of Processing: Under certain circumstances permitted by law, you may request that cuci771 temporarily restrict the processing of your personal data while an issue is being resolved.

To exercise any of the rights above, please contact the cuci771 privacy team at support@cuci771.com by clearly stating the right you wish to exercise and providing the required identity verification details. We will acknowledge receipt of your request within 3 business days and process it within the timeframe stipulated by law.

10 Privacy Policy Updates & Contact Us

Cuci771 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements or service improvements. When material changes occur, we will:

• Updating the "Last Updated" date at the top of this document.
• Sending a notification to your registered email at least 14 days before the changes take effect.
• Displaying a clear notice on the cuci771 platform homepage regarding upcoming changes.

Continued use of the cuci771 platform after the effective date of any changes constitutes acceptance of the updated Privacy Policy. If you do not agree with the changes, you have the right to close your cuci771 account before they take effect.

For any questions, concerns, or requests regarding this Privacy Policy or cuci771's use of your personal data, please contact us via:

• Email: support@cuci771.com (please label the email subject as "Privacy Enquiry" for a faster response)
• Live Chat: Available 24/7 on the cuci771 platform — our support agents can assist in Bahasa Malaysia, English, and Mandarin